1. Booking & Deposits

• A $200 deposit (or otherwise advised amount) is required to secure your booking and proposal date.

• By paying the deposit, you agree to these Terms & Conditions.

• Deposits are non-refundable, but may be transferred to a new date.

• Bookings are not confirmed until the deposit has been received.

2. Payments

• Full payment is due 7 days before your proposal.

• Bookings made within 7 days of the event must be paid in full at the time of booking.

• All prices are inclusive of GST.

3. Cancellations

• Over 14 days’ notice – Deposit forfeited; balance refunded (minus non-recoverable costs such as venue hire, florist or supplier deposits).

• 7–14 days’ notice – 50% of the package cost refundable.

• Under 7 days’ notice – 100% of the package cost is non-refundable.

• All cancellations must be made in writing.

4. Wet Weather & Backup Plans

Outdoor proposals in Melbourne, Sydney, Cairns, and other destinations can be impacted by weather. We recommend having a backup plan:

• 48 hours’ notice – No charge to transfer your booking to a new date (subject to availability).

• Backup venue – If available, we can move your proposal indoors or undercover (additional fees may apply).

• No backup chosen – If you do not postpone and no indoor option is secured, 50% of your package fee will be forfeited to cover perishables such as flowers and platters.

5. Venues & Hotel Access

• Clients are responsible for ensuring venue and hotel access. For hotel room proposals, you must notify the hotel in advance and authorise access for our team.

• Some venues (gardens, beaches, clifftops) require permits. We assist in arranging these for Melbourne, Sydney, Cairns, and other regions.

• If access is denied for reasons outside our control, we are not liable for non-performance.